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Dear Adidas, Is It Fair?

Dear Adidas Philippines,

Advance Merry Christmas!

I have seen the first batch of photos from your Facebook page they are nice. I also got my official time for 21K, thanks for the quick processing. Anyway, I know that you have read my open letter so let me ask, “Why are you taking so long to answer the letter? Or am I waiting in vain?” Don’t you want to shake my hands?

Four long days have passed since I wrote the OPEN LETTER, (viewed 3,587 times and counting, shared on Facebook 686 times and Retweeted 15 times) and still no official statement. A lot of runners, your valued and loyal customers, are waiting for your reply. If you would to read the comments below the post you would see that most if not all are dissatisfied with on how you delivered the race. I hope that you also read the forums at takbo.net. Don’t you know that there is actually a Facebook Fan Page demanding a public apology (I didn’t create that)?

As I said before, I wrote that not because I hate (or para siraan kayo) Adidas (I actually donated my Nike shoes to your cause and used my old Adizero two days after the KOTR just to make a statement that I support you). I also know that there are things in the race that are beyond your control and I fully understand that. Still, I wrote the letter because I do not want to experience another race like that either big or small, organized by big brands or fun runs. It is my deep desire that the running community here in the Philippines would be world-class. Its a long process but I believe we can reach that. I also know that you can help fulfill that desire. Impossible is nothing, right? Or will I turn my eyes to Nike, New Balance, Mizuno, Brooks and Mighty Kid?

I am just disturbed when your Fan Page administrator started deleting negative comments and race reviews. To me its a clear statement that you do not value your customers’ feedback. I hope I am wrong. However it is said, a negative or positive comment should be valued and taken as a learning lesson. Have you forgotten  that before we placed our comments there we have to LIKE your fan page first?

Anyway, it seems that waiting for your reply is a waste of time. It’s okay if you don’t reply at all. But please answer this question:

“Is it fair for the 10,000++ runners who paid Php850.00 not to be given buffet breakfast and a reflective strap as you have once said when you are still marketing the King of the Road 2010?”

If it is fair, then I will stop bugging with my open letters.

Thank you for reading my letter. :)

Respectfully,

James Betia
October 29, 2010

P.S. Those questions are from the comments section of my blog and I wanted to give them a reply because I value their comments. Well, technically, I got a reply but I think it is a personal reply thru a Facebook comment and I salute him for taking the time to write me. I also emailed Extribe (KOTR@extribe.com.ph) and Primetime (KOTR@primetime.com.ph) also no reply.

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  1. October 29th, 2010 at 01:55 | #1

    “Is it fair for the 10,000++ runners who paid Php850.00 not to be given buffet breakfast and a reflective strap as you have once said when you are still marketing the King of the Road 2010?”

    I think the items you stated above are “small” in relation to the the real issues last KOTR 2010. The real issue here isn’t about the reflective straps and not the buffet breakfast but the ff:

    ***************************************************

    1. Lack of hydration for 21k “participants” that are mostly unprepared and untrained

    2. Faulty RFID system resulting to countles DNS’ed and DNF’ed 21k runners.

    3. Chaotic baggage counter resulting to people losing their precious belongings

    ***************************************************

    And there is no need for another “open letter”. Ok na yung 1st letter mo eh, mukhang sincere naman. But with this 2nd letter it just shows that your real concern was the reflective strap and buffet breakfast. It seems that you are not as “concerned” as you are painting yourself to be.

    Whatever your goals are with these open letters of yours I wish you luck.

    [Reply]

    journeyingjames Reply:

    hi yup_it_is_fair! nice name huh? thanks for taking time to comment… i appreciate that :) oh btw, why dont you give your ‘real’ name and ‘real’ e-mail address? tell that to the 10,000++ runners and dont hide with a fictitious e-mail address. to answer your question: maybe you should read again the letter especially the PS. :)

    [Reply]

    Arjay Reply:

    @ yup_it_is_unfair I TOTALLY AGREE WITH YOU! :)

    [Reply]

    Arjay Reply:

    @yup_it_is_unfair and it is written in bold letters :)

    [Reply]

    journeyingjames Reply:

    good, you agree with each other. :)

    [Reply]

  2. Kenley Jones
    October 29th, 2010 at 06:12 | #2

    Wow man. I was not part of the race, but I will comment on something here that you wrote……..I am just disturbed when your Fan Page administrator started deleting negative comments and race reviews. For any company, big or small, to delete negative comments shows a willingness and motive to hide the truth of the matter. Why delete negative comments? Now, on a lighter but serious note, I will not share my secret shoe patent with adidas….lol, (talking shoes) I wonder what the talking shoes would say about the race?

    [Reply]

  3. Arjay
    October 29th, 2010 at 06:55 | #3

    question… if you want to address adidas, why send it to the organizers?? :)

    [Reply]

  4. Mond Canta
    October 29th, 2010 at 10:59 | #4

    James, maybe they are busy making the draft of their letter…but its almost a week after the race and still no reply…hmmmmm

    [Reply]

    journeyingjames Reply:

    too busy nga..preparing for KOTR 2011?haha

    [Reply]

  5. October 31st, 2010 at 13:54 | #5

    International event yata yung KOTR 2011… ayusin sana muna nila kasi sa standards palang natin, bagsak na, why level-up?

    [Reply]

    journeyingjames Reply:

    wow! no comment na lang ako..dami nang nagagalit e. anyway, enjoy nalang sila…fun run! they make fun sa mga nagwater scavenging

    [Reply]

  6. November 3rd, 2010 at 09:05 | #6

    3rd time in a row, I hope the 4th time will be much better na by next year… :(

    [Reply]

    journeyingjames Reply:

    same here! HOPEFULLY

    [Reply]

  1. October 29th, 2010 at 05:40 | #1

Run with me

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